Return and；Refund Policy

Return period

For an eligible change-of-mind return, contact us within 30 calendar days of delivery. Include enough order information for us to locate the purchase. Contacting us within that period starts the request; follow the return instructions provided for shipping the item back.

Condition for a change-of-mind return

For our voluntary change-of-mind offer, keep the furniture unused and in the condition received, with:

• All panels, fittings, fasteners, keys, castors and accessories supplied with the item.
• Original tags and instructions where supplied.
• Original cartons and protective inserts where reasonably possible, or equivalent packaging that adequately protects every component.
• No added drilling, alteration, use damage or missing components.
• An order number, receipt or other proof of purchase.

Check your available space and the supplied parts before assembly. Assembly or opening a carton does not automatically remove a statutory withdrawal right or remedies for a defect. Our voluntary conditions are assessed separately from those legal rights.

How to start

Before sending anything back, email service@zovreli.com and provide:

• Your order number and the email used at checkout.
• The product you want to return.
• The reason for the request.
• Relevant photos or videos if the item is damaged, faulty, incorrect or different from its description.

Our team reviews the request and explains approval, the return route and the next step. Wait for the correct instructions before dispatch. Sending an item without contacting us can send it to the wrong facility and delay handling; it does not automatically remove mandatory consumer rights.

Where to send a return

Business address:
Room J, 1_203, No. 337 Shahe Road, Jiangqiao Town, Jiading District, Shanghai, China

This business address is not automatically the return warehouse. Contact us first. After approval, customer support provides the appropriate return warehouse address and packing instructions for the order. The return location may differ from the dispatch location and may be outside your country; a local warehouse is not guaranteed.

For a preference return, the customer arranges return shipping to the address provided. Ask us for the applicable route before paying a carrier. Keep proof of dispatch and any tracking information. Do not send separate furniture components to different locations without our instructions.

Return transport and protective packing

Furniture can be heavy or bulky, and return transport can cost substantially more than the original USD 5.99 subsidized shipping charge. Customer-paid preference-return costs depend on parcel dimensions, weight, route and carrier. The outbound shipping fee is not an estimate of return freight.

Obtain the return route and a carrier quote before arranging a preference return. Where consumer law requires an advance return-cost estimate for goods that cannot normally be returned by post, that information must be given before purchase; failure to provide a legally required disclosure does not make the customer liable for the undisclosed cost.

Use adequate corner and surface protection, keep fittings secured and follow safe disassembly instructions where needed. Do not force apart components or continue dismantling an unsafe item; contact support about a suitable transport solution.

Return shipping costs

For an eligible return based on personal preference, the customer pays return postage. Original standard shipping is not normally refunded under our voluntary change-of-mind offer unless required by law. If we supplied a damaged, defective, incorrect or materially misdescribed item, we arrange an appropriate remedy without additional cost to you, including return shipping where a return is needed.

We do not charge a restocking fee for an eligible return under this policy. Where a refund is reduced for a lawful, evidenced reason, we explain the calculation rather than impose an undisclosed deduction.

Damage, defects, incorrect or missing parts

Inspect the delivery when reasonably possible. If a panel is cracked, a frame is unstable, the wrong item arrives or fittings are missing, stop unsafe assembly or use and contact us with the order number, item and relevant photos. Identify a missing part using the instructions where possible.

We review the problem and arrange an appropriate parts solution, repair, replacement, return or refund at no additional cost where the delivery is damaged, defective, incorrect or materially misdescribed. You do not have to purchase a replacement order to request a remedy. Reporting promptly helps investigation; it does not create an artificial short deadline that removes mandatory rights.

Furniture inspection, assembly and condition

For a voluntary preference return, we may assess wear, added holes, altered components, missing fittings, damaged surfaces or damage from assembly contrary to instructions. A deduction or refusal requires an explanation of the condition and applicable basis; an opened box alone is not a blanket reason to deny statutory rights.

Where statutory withdrawal applies, you may inspect the item to the extent needed to establish its nature, characteristics and functioning. Handling beyond that may create a lawful loss-of-value deduction. A faulty item is handled under the defect remedies, even if assembly was necessary to discover the issue.

Exchanges

For a different style or furniture item, request a return for the original eligible item and place a separate order when you are ready, subject to availability. For an incorrect or faulty delivery, contact us first so you do not have to purchase a replacement to obtain a remedy.

Applicable EU withdrawal rights

Where EU distance-selling rules apply, eligible customers can withdraw within 14 days after delivery without giving a reason. Notify us with a clear statement and send the goods back within 14 days of notifying us. Reasonable inspection does not automatically cancel this right; handling beyond what is needed to establish the item’s nature, characteristics and functioning can affect the reimbursement where the law allows.

For a valid statutory withdrawal, required reimbursement includes standard outbound delivery and is due within 14 days of our receiving the withdrawal notice, subject to any lawful withholding described here; we may withhold reimbursement until receiving the goods or proof of return where permitted. Direct return postage is normally the customer’s responsibility for a preference return, as disclosed here. Defective goods and other mandatory remedies are not limited by our voluntary conditions.

Any lawful reduction for handling beyond necessary inspection must reflect the actual loss of value. Premium delivery charges above the least expensive standard option need not be reimbursed where the law permits. Mandatory consumer rights in other destinations also remain available.

Inspection and refund

Once an authorized return arrives, we inspect the item and notify you whether the refund is approved. If more information is needed or approval is refused, we explain the reason and allow you to respond. An unresolved inspection is not treated as an automatic approval or an indefinite reason to withhold an update.

Approved refund: issued to the original payment method within 10 business days, or sooner where a mandatory legal deadline requires it. Your bank, card issuer or payment provider may need extra time to display the credit.

If more than 15 business days have passed since we confirmed approval and the refund is still missing, email service@zovreli.com with the order number and approval message.

Cancellations before shipment

Request cancellation within 12 hours of placing an order. We check whether preparation or dispatch still allows it. If the order has already moved too far through fulfillment, follow the applicable return procedure after delivery. The request window does not restrict a mandatory right of withdrawal.

If cancellation is confirmed before shipment, we refund amounts collected for the cancelled items and any shipping charge attributable to a fully cancelled order to the original payment method within 10 business days, subject to a shorter mandatory legal deadline. We do not charge a cancellation fee.